How to Write the Perfect Moving Company Sales Scripts

Training new employees is always a feat. Giving your new sales rep the tools they need to succeed will help them catch on quicker and makes more sales! One mistake many companies make is not having well-defined moving company sales scripts.

Now, I know what you’re thinking- sales scripts SOUND scripted and my customers don’t like that! The entire call doesn’t have to be scripted, but you should create specific, defined stopping points in your sales process where certain things are mentioned. This way, it becomes a habit to let your customers know about your policies! Eventually, your reps will have these memorized.

Let’s look at a few examples of a good time to implement moving company sales scripts. Spreading them out and mentioning them while related information is being gathered improves the chances that your client or prospect is listening and paying attention!

1. Getting the contact information - You should have your sales reps get used to confirming contact information. One typo in an email and a prospect could just never receive the quote your rep worked so hard to send!

• Example after inputting email: 

“Thanks so much for that information, do you mind if I read it back to you just to make sure I heard everything clearly?”

1. Addresses/Extra stop policies - Every company is different, but it never hurts to let your customer know about any policies or extra charges that may come along with adding an extra stop or junk removal on the day of the move.

• Example after getting origin and destination addresses: 

“Great! And I did just want to mention- if you are in need of any additional stops or junk removal on the day of the move that was not mentioned today, there may be additional charges. Are you anticipating anything of that nature for your move?”

1. Inventory/Move size - Getting an itemized inventory is always going to produce the most accurate estimate, but no matter what type of inventory you take you should always mention this!!

• Example after speaking about the size of the move:

“The quote I am going to provide is only an estimate based on the accuracy of the inventory/move size you provide to us. The overall move time may be higher than estimated if we are not provided with the most accurate inventory/move size, which may result in a higher bill on the day of the move. Is there any information you may be forgetting- such as porch or attic area/items?”

• Moveday/Travel policies - Now, every company does this differently so there will be no example for this one. However, you should ALWAYS tell your policies before you give the price. Prospects/customers tend to listen until they get what they called for (price) and then they only half pay attention to what you are saying. Having them listen and understand your policies for the moveg day BEFORE giving them the price will ensure they were alert and listening to your policies!

Everything mentioned above is completely programmable and customizable within the MoveitPro CRM. We have a call center add-on option that utilizes some of the examples above and much more! Already have a sales team? We have just released our call center software platform to the public! Now your sales reps can make and receive calls directly in the MoveitPro CRM - including uploading your custom moving company sales scripts for your reps to read directly from the page from which they are inputting information!