Customer testimonials and ratings can either positively or negatively affect your moving company. Having positive customer reviews increases the likelihood that potential clients will choose your moving company over another. On top of that, good reviews help build trust between your company and clients. Positive reviews offer proof that you stand behind the claims you make about your company. Bad ratings and reviews can impact your business in many ways, but in the end, can mean a potential customer gives their business to another company.
That being said, everyone wants to share shining reviews on their company’s website, but how do you track them in order to do so? The MoveitPro™ moving company software team understands just how important reviews are to the success of your moving business, which is why today, we will share four tips for boosting your moving company’s ratings. Learn more about our cloud-based software and how to get your free demo by visiting MoveitPro, the fastest-growing moving company software in the U.S. and Canada, built by movers, for movers. In the meantime, learn more about boosting customer reviews to grow your business.
In order to understand where your company stands on the rating spectrum, you first must have a way to track customer ratings. Without a viable process for receiving, tracking, and analyzing customer feedback, it can be difficult for you to track what people are actually saying about your moving company. Sure, you can always ask questions to get customer feedback and share testimonials, which is a start, but where do you store that information? If you are using the old-fashioned paper method or don’t have a cloud-based system to track and store customer feedback, you will likely fall short of your competitors. Why, you ask? Paper tracking and storing methods are outdated. They are time-consuming. They are messy. And important things written down on paper have a way of disappearing. Additionally, using Word and similar programs can get complicated. They don’t always work well together.
On the flipside, using an intuitive cloud-based moving company software like MoveitPro can track your reviews, store reviews, and analyze the data on one streamlined platform. Not only is this method more reliable, but it also saves you time, headaches, and can give you the info you need easily so you can improve on areas where your ratings are lacking, and continue doing the things people appreciate about your company.
It’s also important to be accessible and connected to your previous, existing, and potential customers on various social sites. This is a great way to get honest, real-time feedback. Having a presence on social media platforms like Facebook, Instagram, Twitter, and YouTube allows customers to easily and quickly reach out to you with questions, concerns, and feedback. In turn, you can reply to them just as a quick. This adds another level of timely problem-solving to your company that can help you resolve issues with unsatisfied customers. People appreciate when issues are resolved quickly, questions are answered in a timely manner, and their concerns are addressed. Being accessible to customers is just one more way to enhance those customer ratings and reviews.
Following up with customers is a great way to get honest feedback from them after a moving job. Chances are, connecting to your clients right after a moving service will generate a review while their experience working with your company is still fresh in their mind. Make this an automatic process that is completed after each moving job. Make it simple and uncomplicated for your customers to quickly reply to your email and submit a review based on a few quick questions that they can answer in just a few clicks.
To make this process streamlined, MoveitPro moving software offers several communication features that are designed to make communicating with customers easy. These features include SMS messaging, email marketing, HR management, reports, lead manager, and analytics. Find out more by visiting MoveitPro’s Features.
Now that you know what you can do to boost your customer ratings for your moving company, you want to find a comprehensive solution that can help you track, store, and share these reviews and ratings. At MoveitPro™, our moving company software is designed by movers with more than 50 years of experience in building a successful, multi-million dollar moving company. We developed our moving software to help moving businesses just like yours succeed by streamlining all aspects of managing a company on one, easy-to-use platform.
When you want to boost your ratings and reviews without having to keep track of everything on paper or on complicated computing systems, MoveitPro is there for you. Our moving software offers an all-in-one solution that includes tracking, managing, storing, analyzing, and sharing your ratings and reviews seamlessly. Don’t spend the time you could be growing your business on avoiding keeping track of ratings. And don’t rely on out-of-date methods for tracking such valuable data. Rather, visit MovitPro today to get your free demo and we’ll help you take your moving company to new heights. If you have questions about our software, feel free to contact our friendly and knowledgeable customer service team, as they are available 24/7 to assist you.
Be sure to join us for part two to learn even more tips to boost your customer ratings and reviews. Until then, thanks for reading!