MOVEITPRO BLOG

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5 Reasons Outbound Calls and Follow-ups Will Grow Your Moving Company

Apr 24, 2019 3:28:11 PM

Customer relations are key when it comes to running any business. Moving companies are no different, and outbound calls or follow-ups can make a world of difference. If you’re looking to increase brand awareness, close more deals, stand out from the competition, show you care, and get through the “No's so you can get that highly coveted “Yes”, then outbound calls and follow-ups are exactly what you need.

Followups moving softwareBranding awareness can make or break your company. You want to make a memorable impression on consumers, and want your brand to represent what to expect from your company. You want your brand to not only represent the best of what your company has to offer, but to show why customers should choose you for their needs. Outbound calls and follow-ups are a great way to do this. You will solidify what you want your brand to portray, and remind your customers of why your brand is the best of the best.

close-more-deals-moving-softwareClosing deals is vital to the success of your company. In doing outbound calls and follow-ups, you can make sure you close as many deals as possible. Building a relationship with your customer can be what makes or breaks a deal. Making sure you’re reaching out to the decision maker and being genuine in your approach are vital when doing outbounds and follow-ups. This can help you overcome objections, learn more about your competition, and find out what you can do to successfully close deals. With closing deals coming down to a number’s game, doing as many calls as possible will get you the highest number of closed deals possible.

Competitor-moving-softwareCompetition will always be a part of the business world, so standing out is necessary to grow. Outbound calls and follow-ups are a great way to do this. Your potential clients will see that you’re different from the competitors who do not use this approach, and keep you in mind when they’re looking for services. By doing these calls, you can really express what makes your brand different from what else is out there. It gives you the opportunity to connect in a way that other companies can not. This is a fool-proof way to make sure that when potential clients are considering a move, your company will be the first to come to mind.

pick-up-the-phone-moving-softwareWhen deciding what business to use, customers want to choose a company that actually cares. Outbound calls and follow-ups show that you are willing to put in the work to make sure that the customer is properly taken care of. Showing you care will let the customer know that they can trust you with their needs. These calls not only show you care about the customer at hand, but that you care about the business you run and want to do everything you can to make it as pleasant of an experience as possible. If you come across a company that not only does not care about the customers, but the actual work they’re doing, then potential clients are less likely to choose that business.

no-moving-softwareIn doing outbound calls and follow-ups, the answer you’re most likely to hear is, “No”. That’s okay. Because the more “No's you get through, the more you will get “Yes” as your answer. Once again, outbound calls and follow-ups are a number’s game. Do not let the “No's deter you. Getting through customers declining your service is the easy part. The hardest, yet most rewarding part, is getting that “Yes”, because this is when the real work comes in.

Outbound calls and follow-ups are my speciality. Without these, MoveitPro would not be the successful company it is today. Our brand is even stronger than ever, and our customers know that we care. I never let the “No's discourage me, because I know every “No” I go through is bringing me closer to the answer I want. Even if I do get a “No”, the potential client appreciates the effort, and they keep in mind that our company is one that cares and is willing to put in the extra work that it takes to run a growing and successful business.

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Megan Oliver
Written by Megan Oliver

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