Everyone has a phone in their hand these days and you need to be taking advantage of that. Set up automated SMS.
I'm telling you guys as soon as a lead comes in, they need to be getting a text message immediately. You need to be responding to these text messages. So they're gonna be sending you text message questions. You need to make sure that there's someone there to respond to those. Nobody wants to talk on the phone anymore. That's just the world we live in these days. It's that Tiktok genre generation.
So you need to be making sure that your company is ahead of the times and making sure you are texting your customers because that is the only way you're gonna get them. You need to be texting them when you're on your way because everyone wants to know, where's the moving truck?
I'm sure you already know they're calling you on the day of the move asking where are you, if you're texting them when you're on your way completely negates them having to do that.
Right?
So you need to be texting when you're on your way.
Another one is texting them and thanking them for taking the time out of their day to talk to you. Maybe you talk to someone they didn't book, but you send them a follow-up text and say,
Hey, thank you for taking the time out of your day today to listen to what I had to say and allowing me to give you that quote for moving. I hope, you know the rest of your day goes well.
It goes a really long way just to give that follow-up text message. Some of those can be automated if you like, or you can send those out manually, depending on the size of your business.
So those are some ways that SMS can be helpful for your business.
Sara Trichell
